Terms and Conditions

About Us

Keith and Gloria Tordoff (Proprietors) 
The Oldest Sweet Shop in England
39 High Street
Pateley Bridge
North Yorkshire
HG3 5JZ

Tel: 01423 712371

Email: buysweets@oldestsweetshop.co.uk

Disclaimer

Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information, and any information of an advisory nature is general only and cannot be regarded as applicable to a specific case. However this disclaimer is not intended to affect your statutory rights.

In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals.

Copyright Notice

The materials contained on this site except as where identified as being the copyright of any other person are copyright to us and may be subject to other intellectual property rights. Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our expressed consent. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.

E-mail

Communications in connection with this service may be sent by e-mail. For ease of use and compatibility communications other than payments will not be sent in an encrypted form unless you require it and provide the certification to enable us to communicate with you in that way. E-mail unless encrypted is not a fully secure means of communication.

Privacy Policy

Preservation of your privacy is important to us and we are committed to letting you know how we use your personal information. Information which identifies you personally will be utilised only to provide the services you require and for providing you with information about our products and services. It will not be sold or disclosed to third parties without your permission unless we are required to do so by law. If cookies are used they will similarly only be used to assist the purposes set out in this privacy policy, but cookies will not be used if we do not consider them to be necessary.

For the purposes of the Data Protection Act 1998 we confirm that the proprietor of this site is Gloria Tordoff of 39 High Street, Pateley Bridge, Harrogate, HG3 5JZ.

Postage and Packaging

Above the maximum weight we will use a courier service and advice you of the weight prior to despatch of the order

Delivery Schedule

Usually deliveries should arrive within 3-5 working days after the goods have been despatched. We cannot guarantee that this will always be the case especially when some goods that are ordered are out of stock - although we will endeavour to comply with the delivery schedule by providing comparable sweets.

Return Policy

Goods can be returned within 7 days of receipt to 39 High Street, Pateley Bridge, Harrogate, North Yorkshire HG3 5JZ. Please return products with receipt, your contact details and an explanation of the problem. You will be refunded in full subject to abiding by the terms and conditions.

Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you.

Nut and Other Allergies

As the making of sweets may involve using the same production line for products with or without nuts we cannot guarantee traces of nuts will not be present in ANY sweet. Please bare this is mind if you suffer from other forms of allergies.
The ingredients of most sweets we despatch will not be listed.

Payment

May be made by cheque (payable to ‘Oldest Sweet Shop Online’) credit and debit cards as listed:

Security

We want you to be confident when ordering from our business that is why all transactions using credit and debit cards are processed through a secure server.

Please refer to SagePAY Terms and Conditions